Terms of Services
Esvitae – Terms & Conditions
Welcome to Esvitae.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please review them carefully before making a purchase.
1. Definitions
- Customer / Consumer: A private individual purchasing products for personal, non-commercial use.
- Distance Contract: A sales agreement concluded remotely through our website.
- Durable Medium: A method that allows information to be stored unchanged, such as email.
- Right of Withdrawal: The right to cancel and return eligible purchases within 14 days of delivery, subject to specific exclusions.
2. Scope of Application
These Terms apply to all orders placed through the Esvitae website.
By completing a purchase, you confirm that you have read, understood, and accepted these Terms.
Where local consumer protection laws apply, the provisions most favorable to the consumer shall prevail.
3. Company Details
Company Name: LANOVIRO LIMITED
Registration: 79654569
Address: UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG
4. Our Products & Offer
Esvitae is committed to:
- Providing clear and accurate product information, including descriptions, images, materials, and specifications
- Displaying prices transparently, including applicable taxes and shipping fees
- Offering promotions or special offers that may be modified or discontinued without prior notice
5. Order Placement & Acceptance
A binding purchase agreement is formed once payment has been successfully completed.
You will receive an order confirmation by email.
Payments are processed securely through encrypted systems.
Esvitae reserves the right to cancel or refuse orders due to pricing errors, stock limitations, or suspected misuse or fraud.
6. Right of Withdrawal
You may withdraw from your purchase within 30 days of receiving your order.
To exercise this right, please contact us using the details provided on our Contact Us page.
Returned items must be:
- Unused and unworn
- In original packaging
- Complete with all accessories, tags, and documentation
Exclusions:
Unless defective, the following items are not eligible for return:
- Sale items clearly marked as non-returnable
Refunds are issued within 14 days after the returned item has been received and inspected.
7. Returns & Refunds
Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
Refunds are issued using the original payment method.
Products showing signs of wear, damage, exposure to liquids or chemicals, or unauthorized alterations are not eligible for return unless a defect is confirmed.
8. Pricing & Taxes
All prices are shown in USD (or the applicable local currency).
Promotional pricing is valid only for the specified period.
Esvitae may correct pricing errors at any time.
International customers are responsible for any customs duties, import charges, or local taxes.
9. Product Quality & Warranty
Each Esvitae product is inspected prior to dispatch.
Any issues related to defects or damage must be reported within 14 days of delivery.
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, improper care, or exposure to water or chemicals
- Repairs or modifications carried out by third parties
10. Shipping & Delivery
Orders are shipped to the address provided at checkout — please ensure all details are accurate.
Estimated delivery times are shown during checkout.
In case of delays, we will notify you as soon as possible.
If an item becomes unavailable after purchase, we may offer a suitable alternative or a full refund.
11. Payment Methods
Full payment is required at the time of checkout.
We accept major credit and debit cards, PayPal, and other secure payment options displayed on our website.
Any billing concerns should be reported immediately to our customer support team.
12. Customer Support & Complaints
If you experience any issues, please contact us within 7 days of receiving your order.
We aim to respond within 14 business days.
Depending on the situation, a valid claim may result in a replacement, repair, or refund.
13. Dispute Resolution
We strive to resolve disputes amicably and efficiently.
If a resolution cannot be reached, disputes may be submitted to an independent mediator agreed upon by both parties.
14. Force Majeure
Esvitae is not liable for delays or failures caused by circumstances beyond our reasonable control, including natural events, labor disputes, governmental actions, or technical issues.
15. Governing Law
These Terms are governed by the laws of country, unless mandatory consumer protection laws provide otherwise.